Customer support

The crux of our booming online store is the liaison that we share with our customers. Despite your shopping and payments going online, several delivery services entering the market to reach the products safely at your doorstep, we cannot afford to lose that sense of personal connection!

No matter wherever you get stuck – be it while choosing between similar products, making the online payment, facing an issue with placing the order, or initiating the refund – we are just a phone call away!

Yes, we do thrive at resolving issues in real-time.

The customer support system today is conversational and consequently much more interactive than before. Our esteemed customers are successfully provided with a unique customer support experience.

Our unique customer support approach

There a few careful steps that you need to take to put your business under strict surveillance. To protect your undertaking from theft, malpractices, burglary, fire, flood, etc. you need to take the initiative of putting your business under surveillance. The steps you need to follow are –

We are a team that relies on something more than just issuing and closing “tickets”.

We do keep a tab on the different customer support techniques – from the ticket-based help desks to email supports to maintaining website contents that function as effective knowledge bases!

Nevertheless, all we try to do each day is harp upon a faster response system. We believe customers are not just numbers. We, therefore, go beyond just ascribing them a support ticket (that's one-off and delivers the solution at a later hour too)!

Understandably, solutions to certain issues are time-consuming. Contrarily, some may be resolved the moment they are brought up. Customer support at Garner Supply is well-bred to handle diverse issues with precision.

You feel connected to our customer support team

Our customer support approach ensures all of the following to both create and retain customers who are highly satisfied, engaged, and loyal. They, in turn, provide us with valuable feedback that works on both the product improvisation and marketing strategy alterations.

• The one-to-one conversations with our customers are much more personal as well as proactive
• The issues raised are either addressed in real-time or within a reasonable period
• Your product queries are answered with a vivid product and brand knowledge
• You receive the optimum amount of information to make an informed decision

Garner Supply’s highly responsive customer support team is at the heart of not only building a sturdy buyer-seller relationship but also impacting upon the invaluable customer feedback!