Email / Chat Support

Chat support or email support is at the heart of any online store today. Chat supports are more fruitful when they are live chatting supports. However, online businesses today also conduct them with the help of chatbots that are automated chatting mediums. Chat support or email support is a type of customer service that attracts both your existing as well as potential customers.

The important roles played by our email support team are –

24x7 availability – These support mechanisms indeed make you available to your valued customers round the clock. You don’t really need a working day or a working space to solve the queries of your website/online store visitors. It can be done 24x7x365 days simply using your smartphone.

Communication on a large scale – For instance, you need to send some business updates or information to scores of customers across borders. What do you resort to? An email is the best, easiest and quickest way to convey your message to your audience (be it the customers or your business allies)!

Confidentiality and one-to-one communication

Emails are secure enough to share your strictly confidential messages. Your email messages can also be encrypted (if required) and made accessible only to the individual concerned with the task and not anyone else!

Before anything, chat support essentially implies one-to-one communication. Such business dealings are not only blissful in retaining existing customers but also attracting newer ones!

Ways to extend our customer support

This is a million-dollar question as far as our business is concerned. We are more than happy to give you several reasons which would indeed compel you to choose us.

• • We have worked with various clients and for more than thousands of hours across the globe providing this support service.
• • The integrity and privacy of your enterprise are of pivotal importance to us and we arduously thrive hard to preserve both.
• • We would share the monthly reports with our clients. If necessary, we can send you bi-monthly reports as well to keep you frequently updated.
• • Discussions, criticisms, changes in strategies, etc. are welcome in response to the reports that are generated.
• • The information shared between our clients and executives is secured and monitored using the latest technologies.