We are happy to extend to provide phone support to your business!

We assure you of the finest customer dealings ever! Our phone support services encircle a range of tasks that we would happily provide you with. The end-point of your business – your customers, are the most valued ingredients of your dream project, aren’t they? So, how do you value your customer? You’re continuously planning and strategizing to provide them with the best of after-sales support.

The primary things that our basic customer support service entails are –

• • Answering customer calls and resolving their queries
• • Updating customers with new products and/or product enhancement, new offers, business incentives, and so on.
• • Assistance for troubleshooting issues

Ways to extend our customer support

Customer support can be extended in several layers depending upon the type and extent of your business.

The primary things that our basic customer support service entails are –

• • It could be only phone support that is provided via a call center.
• • A ticket-based help desk to attend to the issues of your customers
• • Email support (assistance provided over mails)
• • Knowledge bases or static content on different troubleshooting and other issues that are archived
• • Use of specific tools and customer support software like Zendesk, Mail Chimp, Hootsuite, etc.

Why is customer support important for your business?

Customer support is an integral part of your business. To be more precise, why is customer support such an important part of any enterprise? That’s because ‘retention’ is as important as ‘attraction’. It is good to attract new visitors but it’s more important to retain them by winning over their confidence and loyalty to your product or service!

We believe in one-to-one communication

To put it straight, one-to-one communication with your customers is the heart and soul of your business. The relationship you share with your clients defines both the longevity and essence of your dream project! We have indeed nailed it.

We are not a firm supporter of the process of assigning support tickets to your valued customers. The reason is quite lucid – your clients cannot be mere numbers! Some may require an immediate response, which, if not available, may affect your client base!

Above all, one-to-one communication with your clients would bring in some valuable feedback from them! This feedback would indeed aid your enterprise in growing bigger and better!