Technical support

Today, we are one of the significant players in the eCommerce arena that is functional across the U.S.! If you're wondering what sort of technical support is needed by an eCommerce enterprise, we barely know where to start from. It's actually everywhere!

From surfing through the products and product categories across our online store to making the payment through the gateway successful to receiving your order-dispatch text – technology is everywhere.

The primacy of technical support has been one of the characteristic features of our online store since its inception. Customers have been reaping the benefits of an all-encompassed tech-support team over the years.

Here’s what technical support means for our online store

Both graphics designing and website play an integral part in the development of your site. The question is what is the basic difference between graphic designing and website designing. The role and relevance of the former in articulating your site are often underrated and at times overlooked too! A walk through the following could give you an overview of what some graphic designing could impart to your website! Take a note of the following…

• 1. Monitoring that the regular users have their shipping addresses and payment details ‘auto-filled’ (of course after filling them up manually the first time).
• 2. The customers are also provided with a ballpark delivery time once the order is ‘confirmed’. That pushes up the user experience in turn!
• 3. Creation and maintenance of chatbots who retain the shipping details and can provide buyers with the tracking information intermittently.
• 4. Addressing common queries through automated questions that are generated with the help of decision trees. This also helps us to make out whether we have been able to solve the customer’s issues or they’d need further assistance.
• 5. Website maintenance, CRM handling, resolving technical issues with order placement and processing, refunds, multiple payment gateways, etc. are the primary tasks of our tech support team.
• 6. Working in collaboration with the marketing team to resolve technical issues related to the online marketing strategies and workflows.

The technical support team at Garner Supply is well equipped to update themselves as well as feed the business with the latest customer-behavior patterns.

Understanding the buyers' needs contributes a great deal to product designing, warehouse management, and planning the future marketing strategies too. It also feeds the customers with relevant information and influences their buying decisions with recommendations based on their search history as well as other third-party information.

This is what makes our technical support one of the best in the industry

• • We have worked with various clients and for more than thousands of hours across the globe providing this support service.
• • The information received (to provide technical support) from the customers is monitored and its confidentiality is preserved as well.
• • Our business relies upon 24x7 assistance. Your technical issues are mostly addressed and resolved (if possible) in real-time!